Carrier Terms & Conditions

1. Fleet and Driver Responsibility

Each carrier is responsible for each driver in its fleet. No driver changes are allowed when booking each load.

2. Driver APP Booking and Same-Driver Policy

Each booking is made only through each driver‘s APP. Pickup and delivery are carried out by the same driver. This ensures accountability and consistency throughout the entire transport process.

3. Authorized Driver Changes (Emergency Only)

Only the broker can authorize a driver change if the truck breaks down and the transport is delayed for a longer period, affecting the contract with the customer. This is the only exception to the same-driver policy.

4. No-Cancellation Policy

Carriers and drivers cannot cancel any booking after accepting it. If they do, this will be negative in the record with a warning.

Cancellation will only be allowed if your truck breaks down and you have to present proof (photos, repair receipts, tow truck documentation, etc.).

5. Warning System and Account Suspension

Five warnings for cancellations represent a system suspension and you will not be able to operate on our load board.

6. Driver Requirements and Customer Communication

All drivers must comply with the requirements of each booking, such as:

• Calling customers before pick-up to confirm details and arrival time
• Calling customers before delivery/drop-off to arrange delivery time
• Arranging an arrival time that works for the customer
• Maintaining professional communication throughout the process

7. Vehicle Damage Liability and Inspection Requirements

The carrier and driver are responsible for each vehicle loaded in their truck. Any damage or scratches will be covered by their insurance company.

It is extremely important that you mark everything on the inspection list on the pick-up. Document all existing damage with photos and notes to protect yourself from false claims.

8. Damage During Transport and Customer Agreements

If a car in transport suffers an accident such as a scratch and when it is delivered, the customer must be informed.

If the customer reaches an agreement with the driver and will not file charges with the insurance company, the customer must put a comment in the BOL (Bill of Lading) to release the broker from all responsibility and there will be no claims in the future.

9. Personal Items (100 lbs Rule) and Extra Compensation

If a driver books a load and it has personal items up to 100 pounds, they will be paid an extra $100 considering the extra weight and they cannot claim it from the customer.

However, if the driver finds more than 100 pounds during the inspection:

• They must take pictures and send them to the broker
• The broker will work to claim more money from the customer
• If the broker cannot get additional compensation, the driver is responsible for deciding whether to pick it up or not

10. No-Show Load Compensation

If you book a load and the driver is going to pick it up, and when the truck arrives at the location it was already picked up by another carrier:

This broker must compensate the driver with $100 for not using the truck and not checking that this customer moved to another broker.

11. Insurance and Licensing Requirements

You must maintain valid carrier authority, appropriate licenses, and registration required by federal, state, and local law. You must maintain adequate insurance coverage including cargo insurance and liability insurance as required by applicable law and industry standards.

12. Contact Information

For questions about these Carrier Terms & Conditions, please contact us through our platform support system.